FAQs

  • This form is the best way for me to verify that you are eligible for the service you booked. Although it is rare, some existing conditions may limit you from receiving a service safely. Answering the forms completely & honestly will allow me to help you get the best services and results possible.

  • Its always best to preform any hair service on clean dry hair, I recommend washing the day before.

  • I encourage you to wear whatever you want to your appointment. However I like to tell my guests to keep in mind the service they are receiving, and the time that it will take so they can remain comfortable throughout their appointment. My suite does tend to be on the colder side, so if you are sensitive to cold temperatures keep that in mind.

  • You should have received a text message with an aftercare sheet, depending on the service you received, after your appointment. However if you did not receive that I apologize in advance, please reach out to me by clicking here and I will send that over to you immediately.

  • Feel free to reach out to me anytime during business hours with any other questions, you can find my contact information here.

Policies

Re-do and Refund policy

I strive to offer my guests with the utmost level of satisfaction. If you are not entirely satisfied. I am happy to provide you with the opportunity to return to the salon to adjust the service at no additional charge. I must be contacted within 7 days of your original service dates. The adjustment does not cover changes in the style or color from the original consultation agreement. I do not offer refunds for any hair services. If you have attempted to have the service corrected elsewhere/at home your guarantee is considered void.

Cancellation policy

To continue providing the best possible scheduling options to my guests, I do require 24 hours’ notice should you need to cancel or reschedule your visit with me. Should you cancel your appointment with less than 24 hours’ notice, a fee equal to 50% of your scheduled service will be due before rescheduling. No-shows will be charged 100% of your scheduled service before rescheduling.

All new clients are required to complete the new guest intake form & any other forms applicable to services booked prior to their appointment.

Forms must be updated if there are changes to the information, and once yearly if there are no changes.

Intake forms

Guests

Only the person receiving the service, and one guest over the age of 16, are permitted at the appointment. Children and guests under the age of 16 are not permitted as they may be a safety hazard or liability.